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Customer Service

Product & Store information

All our clothes are based on standard sizing and most of the products come with a tailor made size chart.Westrongly recommend getting 1 size biggerto ensure a better fit, as our clothes are tailor adjusted to the body, taking one size up will ensure you will fit in.

Our Shoes & Loafersare true to size, keep in mind that loafers don't have laces,they will have to fit tight. If you are unsure about your size, takeone size upfor loafers to make sure they will no fit too thight.Werecommend going up 0.5 size if you normally have half sizesfor a better fit.

To find your perfect size, please check thefoot length in CM / INCHES provided. These are 100% accurate with the shoe.

You can contact us through [email protected] or our contact page! We will be happy to assist you.

We have a broad selection of products and to make sure we can offer you fair pricing and remain our Dress With Class - For Less slogan, we source our fabrics and materials on a global scale as each fabric might be cheaper in a different market.

We currently offer the following trusted payment methods.

All creditcard types
PayPal
Klarna
Afterpay
Amazonpay
ShopPay

We have taken extra measurements to make sure each checkout is done encrypted & safe.

Yes, we currently have 2 official social media channels.

Instagram: @theamallphy

Shipping & Tracking

We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an average of the following:

all orders will be dispatched within 1-2 business hours, this is also when you will receive your unique track and trace code.
shipping will take around 3-10 business days depending on your location. We ship to around 75 countries.

More detailed shipping times

Our average shipping times are;

🌏 Asia - 4-7 Business days
🌎 USA & Canada - 3-7 business days
🌎 LATAM - 5-9 business days
🌍 Europe - 4-8 business days
🌍 Africa - 5-10 business days

Yes, we ship all over the world. We currently ship to 65+ countries. Shipping costs will apply, and will be added at checkout.

Currently Free Shipping applies on orders over over $100 / €100 / £85

We run discounts and promotions all year, so stay tuned for exclusive deals on shipping.

We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country

Returns And exchange

You can return a product for any reasonwithin 14-daysguaranteed. No questions asked.

We do not charge a return fee

The customer only have to bare the return label

By simply sending us an e-mail on [email protected] or through the contact form.

Our support team will then guide you through the return process.

please do not send any returns here without contacting us first, since we need to create an internal ticket in order to refund the order.

Once we received your return, we will send you money back the day the return package arrives.

It may take up to 3-5 business days for the bank to process this.

In some cases we offer cashbacks, to prevent any hassles with returning the products and to compensate for any dissatisfaction.

When the cashback is approved it will be reflected on your bank account within 3-5 business days, you will get an e-mail about this.